Last Updated: 11/12/24
Welcome to Youtil, a subsidiary of ATG Epower, Inc., your premier source for renewable energy solutions. Based in California, we are committed to providing our customers with the best in renewable energy products and services. This privacy policy is designed to inform you about the types of personal data we collect from our users, how we use it, and the rights you have regarding your personal data.
Data Collection
At Youtil, we collect personal data to improve our service, process orders, and enhance your shopping experience. The types of personal data we collect include:
- Cookies: To improve user experience, we use cookies that may store user preferences and other information.
- Contact Information: This includes your phone number and email addresses, which we use to communicate with you about your orders and our services.
- Personal Identification Information: We collect your first and last name, home address, and shipping address to facilitate order processing and delivery.
- Location Data: We collect your precise location to match buyers with nearby equipment installers. This enables us to provide you with relevant services based on your geographical area.
- Retention: We keep user data for 6 months once account becomes inactive and delete them afterwords.
Use of Personal Data
The personal data collected is primarily used to process and ship your orders, to provide customer support, and to communicate with you regarding new products, services, and promotions. We may also use this information to:
- Enhance your shopping experience
- Respond to inquiries and requests
- Improve our website and services
- Conduct market research and analysis
- Match buyers and installers
User Rights
At Youtil, we are dedicated to protecting your rights and ensuring you have control over your personal data. You have the following rights concerning your personal data:
The Right to Be Informed: You have the right to be informed about the personal data we collect and how we process it.
The Right to Access: You may request access to your personal data that we hold.
The Right to Correction: You have the right to correct or update your personal information if it is inaccurate or incomplete.
The Right to Deletion: You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.
The Right to Object: You have the right to object to the processing of your personal data.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
The Right to Data Portability: You have the right to data portability, allowing you to obtain and reuse your data across different services.
The Right to Withdraw Consent: If you have given consent to the processing of your data, you have the right to withdraw that consent at any time.
The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.
Sharing Personal Data
We do not sell, trade, or rent your personal identification information to third parties. However, to provide our services effectively, we may share your personal data, including location data, with
- Equipment Installers: We share your location and contact information with trusted installers to facilitate the equipment installation.
- Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.
Contacts
For questions and concerns, please contact us:
- Email: hello@atgepower.com
- Phone: +1(951)425-6222.