Q:

What’s the difference between a hardwired and plug-in ATG-R01?

A:

Hardwired units come with a standard input whip, which requires a professional electrician to permanently connect the ATG-R01 to a home’s electrical system. Plug-in ATG-R01 come with a 240-volt NEMA 14-50P plug , which connect to a NEMA 14-50R receptacle often used for high-powered household items.

Q:

Do I need a professional electrician to install ATG-R01?

A:

ATG-R01-32A/ATG-R01-40A matches NEMA 14-50P plug, If you have an available 240VNEMA 14-50 receptacle near where you park your electric car, you will likely not need any professional work—you can simply plug in, connect to Wi-Fi, and get going.ATG-R01-48A, which requires a professional electrician to permanently connect the charger to a home’s electrical system.

Q:

Where can I find the installation guide and setup instructions for WiFi and the app?

A:

You can find the complete online manual 32/40A,48A here, which includes installation and Wi-Fi setup instructions.

Q:

How to use APP to remotely control ATG-R01You can find the online manual here, which includes remote control or monitor your charger instructions?

A:

Q:

Do I need Wi-Fi setup at home?

A:

You will need a Wi-Fi connection to use ATG EPower smart charging features, such as power monitoring, scheduling, and reminders. In the absence of Wi-Fi, your ATG-R01 will act as a standard charging unit, and any schedules or limits you set when connected to Wi-Fi will remain, even if the ATG-R01 is no longer connected to Wi-Fi. We highly recommend connecting your ATG-R01 to Wi-Fi, but your car will charge even if you cannot connect.

Q:

Is ATG-R01 safety certified?

A:

Yes, ATG-R01 is ETL Listed, which means it adheres to the highest safety standards for electric vehicle supply equipment.

Q:

Is there a warranty?

A:

We also offer a 5-year limited warranty on residential charging stations. Please note that thiswarranty is only valid for use under normal residential operating conditions. Using aresidential box outside of normal residential operating conditions, such as for commercial application, voids the residential warranty.