Refund Policy

At ATGepower.com, we are committed to delivering exceptional quality renewable energy products right to your doorstep. We understand the importance of each purchase to our customers, and it is our goal to ensure you are completely satisfied with your order.

Our refund policy is designed to provide peace of mind when shopping with us. We offer refunds on products that are found to be damaged due to manufacturing flaws. Our focus is on ensuring the items you receive meet our high standards of quality and performance.

Report: Upon receiving your product, please inspect your purchase immediately. If you believe your product is damaged due to a manufacturing defect, contact our Customer Service team within 7 days of delivery.

Documentation: Provide photographic evidence of the damage and include a detailed description of the issue.

Evaluation: Our team will assess your claim to confirm that the damage is due to manufacturing defects.

Resolution: Once your claim is approved, we will initiate the refund process. Refunds will be issued to the original method of payment. Please allow up to 10 business days for the refund to be processed.

Please note that items must be returned in their original packaging, including all accessories and documentation that were shipped with the product.

Shipping Policy

Overview

At ATGepower.com, we strive to expedite your order’s shipping process so that you can begin enjoying your renewable energy products without delay.

Fulfillment: Orders are shipped from our nearest fulfillment center to ensure timely delivery.

Dispatch: We aim to dispatch all orders as quickly as possible. The exact dispatch time can vary depending on product availability and specific shipping requirements.

Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s progress.

Delivery Times: While we work diligently to meet expected delivery dates, please note that shipping times may vary based on your location and the couriers’ operating conditions.

We are dedicated to ensuring your renewable energy solutions arrive in a timely and efficient manner. Should you have any inquiries regarding your order’s shipping status, please reach out to our Customer Support for assistance.

Your trust in ATGepower.com is valued, and we are committed to delivering excellence both in the products we offer and in our customer service policies. Thank you for choosing us for your renewable energy needs.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {email} for questions related to refunds and returns.